We offer a 30-day return window for most products, provided the item is in new, unworn, and resalable condition with all original tags and packaging. Proof of purchase, such as the order confirmation or receipt, is required for all returns.

If you need a different size or colour, you may request an exchange within the same 30-day period, subject to stock availability. The first exchange will be shipped at no additional cost.

If the requested item is unavailable, we will offer a refund or store credit based on your preference. Please note that certain items are non-returnable for hygiene and safety reasons. These include underwear, socks, gift cards, and any items marked “Final Sale” or “Non-returnable” at the time of purchase. If you're unsure whether an item can be returned, we encourage you to contact our customer service before making a purchase.

How Does Our Return Process Work?

To initiate a return or exchange, simply visit our Returns Portal or contact our Customer Care team with your order number and the item(s) you'd like to return or exchange. Returns are handled via our designated courier service, and unless the return is due to our error or a product defect, any applicable return shipping fees will be deducted from your refund. 

What Are the Conditions for Returning an Item?

To be accepted for return, items must be unused, unwashed, and in original condition. All original tags, labels, and packaging accessories must be included. Products should be free of stains, damage, or odours such as perfume or smoke. You may try on apparel for sizing, but tags must remain attached and the item must be kept clean. We reserve the right to reject any return that does not meet these conditions, and such items may be sent back without a refund. All assessments of returned products are final.

How Do Refunds Work?

Refunds for approved returns will be issued to your original payment method, such as the same credit card used for purchase. The refund will cover the item's purchase price but exclude any shipping fees, unless the return is due to our error or a defective item. If your order included any gifts or promotional items, these must also be returned, or their value may be deducted from your refund. Once we receive and inspect the returned item, refunds are typically processed within 10 to 14 business days, though it may take up to 2–3 weeks in total for the amount to appear on your statement, depending on your bank's processing time.

 

Warranty

 

Please email singapore@2xu.com for any faulty / warranty claims. In the email provide your order number and explain why your product is faulty. The customer service team will then reply and send you a claims form that must be completely filled out. Upon completion, the claim will be assessed by our team.

We have the right to inspect claimed damages to items and decide on the outcome and cause of damage.

Warranty or repairs for Wetsuits 

For products purchased in-stores, you must return to the placed of purchase to initiate your warranty claim. You will be asked to provide a receipt.

 

General

 

Who is 2XU?