SHIPPING AND TRACKING

WHAT IS YOUR SHIPPING RATES? 

Early February Shipping Fee Promo - Until 6th February 2023

  1. Free Delivery to Singapore address ONLY.
  2. No minimum spend is required in order to be entitled for the promo.
  3. 2XU Singapore reserves the right to alter, extend or terminate the promo, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promo, the decision of 2XU Singapore shall be final.

At the moment, we only accept orders for delivery within Singapore:-

    • Start from SGD 8 & above and we are using SF Express as the courier service. You may read more about shipping info on this link HERE
    • Free shipping is available with minimum spend SGD 200

    WHEN CAN I RECEIVE THE ITEM I ORDERED?

    All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7-10 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.

    HOW CAN I TRACK MY ORDER?

    You can locate your tracking number from the delivery confirmation email. To track the status of your order, please go to TRACK MY PACKAGE and enter your tracking number at the Track & Trace page. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.

    HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?

    All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.

    WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?

    If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.

    CAN I COLLECT MY ORDER AT 2XU SINGAPORE OUTLET?

    We are sorry, currently self-collection is not available.