SHIPPING AND TRACKING

WHAT IS YOUR SHIPPING RATES? 

 At the moment, we only accept orders for delivery within Singapore:-

    • Start from SGD 8 & above and we are using SF Express as the courier service. You may read more about shipping info on this link HERE
    • Free shipping is available with minimum spend SGD 200

    WHEN CAN I RECEIVE THE ITEM I ORDERED?

    All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7-10 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.

    HOW CAN I TRACK MY ORDER?

    You can locate your tracking number from the delivery confirmation email. To track the status of your order, please go to TRACK MY PACKAGE and enter your tracking number at the Track & Trace page. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.

    HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?

    All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.

    WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?

    If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.

    CAN I COLLECT MY ORDER AT 2XU SINGAPORE OUTLET?

    We are sorry, currently self-collection is not available.

     

    Shipping Information for Singapore

    2XU SG is a Malaysian company.
    All 2XU SG orders are shipped directly from our warehouse in Malaysia.

    Available shipping methods

     

    General Information

    1. Due toc exchange rate fluctuations, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

    2. Please check with your local customs office in Singapore to see if you can import the items and if any additional licenses or permits are needed.

    Customs Information

    3. For information about customs, import duties, and more please visit: Singapore Customs

    If your order value exceeds SGD 350, the entire sum would be subject to Goods and Services Tax (GST).

    "2XU SG will not be liable for packages held or confiscated by customs."

    Restrictions

    4. At 2XU SG, we respect the rules and regulations of the Singapore government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances cannot be imported into Singapore: DHEA and products containing poppy seeds and hemp.

    Shipping

    5. The Estimated Delivery window provided by 2XU SG reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of 2XU SG's control.

    6. You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

     

    Carrier Order limit Tax & Duties Tracking Contact Info
    SF Logistics Max $350.00 Not Included Full tracking +65 1800 311 1111