Returns Policy


We accept return for exchange of defective or incorrect product that is unwashed or unworn within 30 days of the receipt of your order.

*Please note that unless due to our fault or error, all products sold underย promotionalย orย markdown priceย are not eligible for exchange in size/color or refund.

To exchange, all products must be returned in the original selling condition with all their accompanying items such as tags, documents, wrappings and packaging. Exchange is subject to stock availability.

Non-returnable items:ย  discounted items.

**IMPORTANT** - WE take no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.

Please Note: Online returns can NOT be processed in store.


Step 1: To organize a return of an online purchase, please fill in the below form:

Step 2: Our agents will reach out to you via email and advise you return details and instructionโ€™s.

Step 3: Upon receiving your return store credit or exchange will be processed.

We recommend if you do return an item to us, do so by recorded delivery.ย Weย do not accept responsibility for lost returns.

Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products' packaging as if tampered with in any way, we can no longer accept the return.

2XUย Singapore onlineย store is an independent entity and it has its own terms and conditions.

2XUย Singapore online store is only able to process returns for items purchase from this website. For any in-store purchases, we are unable to provide refunds. Any items bought in a particular store need to be returned directly to that store.ย 


2XU Singaporeย Returns Centre:

Attention: CS Team

Stream Enterprise (SG) Pte Ltd

Plaza Zurich, Level 19-01, Block B

Jln Gelenggang, Bukit Damansara

50490 Kuala Lumpur


Reasons for Return



Shipping Fee for Exchange

Damage/ Defect

Received a defective or damaged item

Borne by us

Wrong Item

Received something that you did not order

Borne by us

Change of mind

Received what you ordered but it doesnโ€™t fit you

Borne by customer


What is Exchange?

We will ship you the preferred item, provided there is stock upon receiving your return.

What is Store Credit?

As we are unable to provide a direct exchange, refund in the form of Store Credit. Store Credit is a form of voucher code that can be used during check out. The store credit is valid for 6 months from the date of issue.ย